How Can We Help You?
Find answers, access resources, and get the support you need for your organisation.
System FAQs
Find quick answers to the most commonly asked questions about our platform.
I am unable to log in
Please ensure that you are trying to login from the correct URL either as a member or admin. A full list of login pages are available here.
If you are logging in from the correct URL, ensure that both your username and password are correct.
If your login details are incorrect, you can request a password reset from the login page.
I forgot my password / how do I reset my password?
If your login details are incorrect, you can request a password reset from the login page.
- Click “Forgot Password” on the login page
- Enter your registered email address
- A reset link will be sent to that address
- Check spam/junk if not received
Please ensure that you are trying to login from the correct URL either as a member or admin. A full list of login pages are available here.
I didn’t receive my activation email
After your initial registration, you should have received an account activation email. If you did not receive this email, follow the below steps.
Firstly, check your spam or junk folder for an activation email sent from noreply@sportlomo.com
If you still can’t find the activation email, return to the login page. A full list of login URLs are available here. Enter your email address to login. If your account has not been activated, you will be prompted to resend an account activation email to the email address entered.
I would like to request a refund.
As the software provider, SportLoMo does not issue any refunds on an association’s behalf. Please contact the association that you made payment to in order to request a refund.
I registered for the wrong event / incorrect event date – can it be changed? I bought the wrong membership – can it be changed?
Please contact the association with whom you purchased the membership or event to request this change. In the case of over/under payments, refunds may need to be processed or registrations may need to be redone to ensure correct payment amounts are charged.
Associations will also only allow event changes based on capacity of their events.
I entered the wrong date of birth or name.
Some member information such as names or dates of birth are often locked for member’s to edit themselvs to prevent individuals changing details that would allow them to play in age grades that they are not approved to play in.
However, in the case of genunie errors, provincial associations will be able to change a member’s details if contacted directly.
I have two SportLoMo accounts — can they be merged?
Yes, duplicate member profiles can be merged. Please contact your provincial assocaition to complete your member merge. Provide as much detail of the memberships to be merged when contacting them, including the correct data to be kept between both profiles.
How do I find my membership ID / member card?
Your member ID number is available on your member card when logged in as a member. Many associations also allow a downloadable membership card from the same area.
New Customers
To find out more about the features of the SportLoMo platform, arrange a call with our team!
Support Documentation
Select your organization to access dedicated support resources and documentation.
